RETURNS & WARRANTY

30 Day Satisfaction Guarantee

We hope you love your purchase from Chargeasap. If for any reason you change your mind, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

The item must be unused
The item must be in its original condition
The item must be returned in its original packaging
The return request must be submitted within 30 days of delivery

Returns requested after 30 days from delivery will not be eligible for refund or exchange.

Important: Power Banks and Battery Products

Chargeasap power banks contain lithium batteries and are classified as hazardous goods for transport. Due to international shipping safety regulations, battery-powered products typically cannot be returned via standard postal services.

As a result:

Change-of-mind returns are not accepted for battery-powered products
If your battery-powered product arrives damaged, defective or incorrect, we will make it right with a replacement or appropriate resolution
Please contact our support team before taking any action

This policy ensures compliance with international transport regulations and helps maintain safe shipping practices.

Warranty

All products purchased from chargeasap.com are covered by a 12-month international warranty from the date your order ships. If you added extended coverage to your order, your warranty runs for that longer period.

The warranty covers manufacturing defects, including:

The product not powering on or not holding charge
A charging port that stops working
Wireless charging that stops working
Display or button failure
Any other fault caused by a defect in materials or workmanship

The warranty does not cover accidental damage, liquid damage, cosmetic wear, normal battery capacity decline over time, or damage caused by use outside the product's stated specification.

Making a warranty claim

You will need your order number. We do not ask you to return a faulty battery product, for the shipping safety reasons described above.

If your product is found to be defective within the warranty period, we will send a replacement. We cannot cover any import duties or customs charges applied in your country.

If the exact model is no longer available, we will offer the closest current equivalent.

Extended coverage

Extended warranty coverage of up to 3 years is available for selected products at the time of purchase.

Faulty, Damaged or Incorrect on Arrival

If your order arrives damaged in transit, is the wrong item, or does not work at all out of the box, please contact us within 7 days of delivery so we can resolve it promptly.

This 7-day window applies only to problems present on arrival. Faults that develop later are covered by the warranty above.

Return Shipping

Approved change-of-mind returns must be shipped back to our warehouse in China
Customers are responsible for return shipping costs on change-of-mind returns
Original shipping fees are non-refundable

We recommend using a tracked shipping method when returning items. Return instructions will be provided once your request has been approved.

How to Request a Return or Warranty Claim

Please submit a request including:

Full name
Order number
Item(s) concerned
Reason for the return, or a short description of the fault

Our team will respond and provide next steps.

Non-Returnable Situations

Returns are not accepted for:

Battery-powered products returned due to change of mind
Items returned after 30 days
Used or damaged items where the damage was not caused by a manufacturing fault
Products returned without original packaging
Orders shipped to an address entered incorrectly at checkout
Incorrect items selected at the time of purchase

We encourage customers to review their order carefully before completing checkout.

Order Changes & Cancellations

Orders are processed quickly to support fast dispatch. If you need to modify your order, please contact us as soon as possible. While we will always do our best to assist, changes or cancellations may not be possible once an order has been prepared for shipment.

Refund Process

Once your returned item is received and inspected:

You will be notified via email
Approved refunds will be issued to your original payment method
Processing times may vary depending on your payment provider

Original shipping fees are not refundable unless the return is due to our error.

Once your return arrives at our warehouse, refunds are processed within 5 business days. International returns typically take 2 to 4 weeks in transit, so please allow up to 6 weeks in total.

Product Appearance

Product images are provided for illustrative purposes. Minor variations in colour or finish may occur due to lighting or screen settings and do not qualify as defects.

Your Statutory Rights

Nothing in this policy limits any rights you have under the consumer law of your country. Where local law provides a longer remedy period or additional rights, those apply in addition to the warranty described above.